Mum’s the word!
Mamas & Papas is a UK-based nursery brand and manufacturer that supplies prams, pushchairs, baby products, furniture, maternity wear, and all things mumsy. Founded by David and Luisa Scaccheti and established in Huddersfield in 1981, they aimed to bring an Italian design to the UK buggy market.
Our Baby Products Report outlines Mamas & Papa’s success alongside their main competitors. They were the winners of the highest brand reach in 2022, closely followed by Tommeetippee, Jojomanmabebe and Babycenter.
Mamas & Papas Keyword Profile
Mamas and Papa’s visibility has improved by 33%, moving from 3rd place to 2nd on the ranking, overtaking their competitor’s Early Learning Centre.
Mamas & Papas rank at the top of the market for extremely high difficulty and searched keywords. These main keywords include baby girl clothes, baby carriers, baby clothes, and nursing chairs.
Ranking the number 1 on Google for these keywords is very impressive. Especially when in November 2019, they, unfortunately, went into administration and faced many business challenges.
Administration Period
Mamas & Papas, owned by Blue Gem Capital Partners, went into administration, which was closely followed by the market leaders in the nursery sector, Mothercare UK, who also entered administration and subsequent liquidation in November of 2019.
The losses affected areas including Aberdeen, Preston, Milton Keynes, Lincoln, Leamington, and Fareham. Following the closures of these stores, 73 staff were immediately made redundant, putting a further 54 jobs at risk within its head office. Bosses believed that the in-branch sales were dwindling because more customers were choosing to shop online due to the pandemic.
However, its remaining 26 stores and concessions, including John Lewis and Next continued to trade as normal. Throughout the pandemic, Mamas & Papas delivered strong sales growth through its online business.
“Our partnership with Next has performed exceptionally well for both parties, giving customers even more reasons to shop at Next whilst bringing our brand and award-winning ranges to more new and expectant parents,” – Mamas & Papas chief operating officer Nathan Williams.
Following this growth, their website has developed not just into a purchasing place, but a place where families and first-time mums can share their experiences and be part of a community.
How Did They Crawl Back to Success?
Website Features
Not only does Mamas & Papas offer a wide range of products, but offer additional advice, channels, and blogs that make up a big part of the website. These can be deemed beneficial for a lot of users, whether they are looking for recommendations or are first-time mums, offering that extra bit of guidance to help with their shopping experience can make all the difference!
Mega Navigation
As well as a range of product options and dropdowns, there is a blog section included within the mega nav, offering advice and help for families. The blog section covers topics from first-time mums, international days throughout the year, and any top FAQs answered for mums, making the navigation process a lot easier for users.
Mamas & Papas have made their blog section shoppable for customers, making users’ navigation and conversion easier and quicker. Supporting content including buying and styling guides, reassures customers, especially first-time buyers, what the benefits are if they were the make a purchase. Other features including the sizing, weight, practicality, and colour are all things to consider and outline.
Due Date Calculator
Mamas & Papas have a due date calculator located on the site’s blog section. Having this special feature on the site makes the customer’s shopping experience just that little bit more personal.
Trust and Reviews!
Building trust through displaying reviews is what makes a business seem reliable to online users. Mamas & Papas have their own ‘Sharing Real Experiences’ section, where previous customers can leave their reviews on the site along with product pictures. Along with new stores opening across the UK alongside product reviews, keeping up to date with any recent reviews or changes can make your shopping experience more personal.
Personal Shopping Experience and Expertise – Perfect for First-Time Mums
You’re not alone! Mamas & Papas offer expert and professional help with deciding on the best product options for you, along with a free personal shopping experience as well as a range of consultant bookings, which can be booked through their website, hassle-free! They make shopping personal and seamless from the comfort of your own home. Not only can you have an in-store appointment, but virtual appointments are available to fit your schedule.
Summary
To summarise, despite having a bump in 2019, Mamas & Papas have been continuously on the up the past few years, ranking highest for their industry top keywords. The businesses’ customer reviews maintain their continuous trust and product reliability, resulting in a higher conversion than competitors.